Hello Mojowin.
Over here in the UK, the law has been skewed for the benefit of the employers and corporate bodies, which makes it very difficult for ordinary people to get any sort of justice
One of the things that gets in the way, is that they insist that any complaints need to be made to the people that are being complained about. Now, on the surface, this seems like a good idea and is supposed to be so that the person/organisation complained about have an opportunity to put things right.
Unfortunately, the organisations have developed complaints systems that are little more than emotional sponges, designed to pacify people in the hope that they withdraw the complaints without anything being done to rectify the problems.
I tried to capture this concept in the rhymes below, which adopt the ‘corporate view’:
I hope you enjoy!!
Interestingly, I am still composing rhymes for complainants from 20-30years ago, and they still have not had their complaints heard in a satisfactory manner. The organisation is persistent in hoping that these complainants will simply 'give up'. The only reason they don't give up, is that they have been complaining on behalf of someone else who has a disability. Hence, they feel they have a moral obligation to continue.
COMPLAIN TO US – (the organisation)
Your complaints mean more to us
than just someone who makes a fuss.
Because we think we’ve found a way
to contain all that you say.
In days gone by we would ignore
everything you said or swore.
We would stonewall until the day
your complaints would go away.
But things have moved along since then
and that includes our regimen.
Gradually our system changed,
our strategies were rearranged.
Now complaints and aggravation
often lead to litigation.
So we employ a motley crew
to persuade you not to sue.
These folks are paid to treat you nice
so we don’t have to pay the price.
They try to act just like a friend
listening to you for hours on end.
They’ll listen to your anecdotes
whilst making many copious notes.
All of this to keep you calm
so your attack they can disarm.
If it’s obvious you are right
then there’s every chance they might
offer you some compensation
often by remuneration.
They say they’ll learn from your complaint
and in future show restraint.
But we all know that it’s not so
as on our well-worn path we go.
B. Withers 2013
COMPLAINTS PROCEDURES.
Doing nothing is our main aim
so you must learn to play this game.
Defensively the number one
is to pretend it did not come.
It’s easy when it’s a phone call
just don’t do anything at all.
We know it sounds like a cliché
but listen to what they have to say.
Make out you’re taking down details
with everything that that entails.
Then convincingly you say
it will be sorted straight away.
Then when the phone’s back on the hook
you can get back to read your book.
If nothing’s written down you may
deny whatever people say.
If they deem to ring some more
repeat procedures as before.
This tactic is a well tried game
so we don’t know and your to blame.
When we have persistent ones
we will bring out our bigger guns.
People trained to ooze goodwill
yet still do nothing with great skill.
We’ll correspond with smarm and charm
to keep them calm and then disarm.
And hopefully they will withdraw
all complaints that made them sore.
But if they really will persist
with complaints that still exist.
Then we’ll try a different tack
to simply try to knock them back.
We’ll protest it’s been their fault
so correspondence now must halt.
We’ll get together with one voice
and make out we have no choice.
Then future correspondence might
be binned or kept well out of sight.
This way we’ve played a blinding game
at doing nothing whilst laying blame.
B. Withers 2014