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Oct 18, 2023

Issues with Medical Supply Orders - Delays and Errors

This topic is about the challenges faced when ordering ostomy supplies in the United States, particularly dealing with persistent delays and errors in paperwork. The person experiencing these issues is looking for more reliable suppliers and alternative ways to obtain their necessary supplies. Here are some helpful insights and advice shared by others:

1. Recommended U.S. Mail-Order Suppliers:
- Byram Healthcare: Many people have reported receiving their supplies within 3-4 days without any issues over the past year.
- Edgepark Medical Supplies: Known for reliable service with a delivery time of 5-6 days, and they offer automatic text reminders when it's time to reorder through insurance.

2. Potential Pitfalls with Suppliers:
- Adding a new item not previously prescribed can lead to form rejections or shipping delays.
- Online ordering portals can be confusing, with item numbers and descriptions not always matching the manufacturers' catalogs. It's important to double-check codes before submitting orders.

3. Alternative Procurement Routes:
- Some have success using a local community pharmacy by submitting a standing prescription, receiving supplies within a few days at no extra cost.
- Contacting the product manufacturer can help identify distributors that bill insurance directly.
- Consulting a local ostomy nurse can help resolve communication issues between doctors and insurance or set up alternate suppliers.

4. Prescription Management:
- Request a once-a-year renewable prescription from your physician to avoid the hassle of monthly paperwork.

5. Insurance & Medicare Notes (U.S.):
- If switching to Medicare, enroll in Part D promptly to avoid a permanent monthly penalty for late enrollment.
- Frequent insurance changes can disrupt supply chains, so keep your ostomy nurse informed to adjust authorizations quickly.

6. International Models for Comparison and Advocacy:
- In Ontario, Canada, a provincial program reimburses about CA $900 annually, allowing patients to buy from any vendor without doctor involvement.
- In Australia, the Ostomy Association Melbourne operates a government-supported warehouse where members can order any brand for free and without limits.
- Some suggest organizing patient groups to advocate for similar streamlined or subsidized systems in the U.S.

7. Typical Monthly Supply Examples Shared by Members:
- 10 drainable pouches, 10 barrier rings, 50 adhesive remover wipes or Hollister adhesive remover spray, 50 lubricant/deodorant packets, with occasional orders of stoma powder, barrier wipes, or flange extenders as needed.
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