Funny you should bring this subject up now. In the past I also never had any problems regarding a prompt return of my prescription to my suppliers from my GP.
The last two months running (I can only order supplies for a month at a time) I have received a letter from my suppliers saying that the prescription has not been returned to them and could I phone the surgery to see why.
Both times when I have phoned they have said that it was signed and sent out only yesterday.
.................I smell a rat!
Hello everybody! Just an update--This time I picked up my prescription from the GP's and sent it first class to my supplier and recieved the goods back within 3 days. I figure now that the problem lies with the surgery.
I have also had some strange happenings, like having the quantity of my baseplate order reduced to less than a half. Managed to get a meeting with my surgery prescription manager with an apology, but I get the impression that there have been some policy changes recently.
Yes - there has been a change recently in the UK. At one time when I ordered direct I received my supplies a few days later. Now the supplier has told me that they have to receive the OK from my GP before they can send out.
It still doesn't explain why the GP sits on the request for so long now before sending the prescription back.
I will now try ordering more frequently and stock up so that I don't run short of anything.
I still think that there is something going on that we have not been told about.
It is certainly does sound like \'something has changed\', doesn\'t it? I suppose one can get used t thinking ahead when making orders, but it is very disconcerting when supplies start to run low and there is no sign of the parcel.
As I said previously, here in France we have to go and collect from our regular pharmacy, but the system means that every time a prescriptions-worth is collected a new one is ordered and kept ready for you. That happens with all regular medical needs.
I did have problems when it first changed about 4 years ago to when they had to get script before they could send anything but had no problems last few years, and since they changed to EPS or whatever it's called lol, I have a text message from Salts usually within 2/3 days to say when it will be delivered. I always order well in advance I usually have about 2 months supply when I order my next script
I have a colostomy as well as a wee bag so I order alot each month. I have notice my prescription are getting released later and later. I will be seeing my gp on Monday she can sort out the pratice manager.
So sorry to hear all you Brits are having problesm with getting supplies maybe time to get the powers that be involved.....The IOA has a charter of rights for Ostomates........and you do have a representative in Britain
Maybe you should all contact her.......to have her find out what is going on...........
Every country seems to have a different approach........I am lucky here as is a one time prescription..........and we can order directly from any supplier..............
Good luck people.......
Yes - I have been having problems for the last 12 months or so.
My supplier is Charter Healthcare & they now say because of new NHS guidelines they must get a perscription from my GP before they can send out any supplies. They used to apply retrospectivly for the perscription.
I now have to give at least 2 weeks notice before I think I will need new supplies - sometimes I have needed to ring Charter so that they can send me some "Emergency" pouches due to either the sugery or Charter having forgotten to return or request the perscrition.
When I talk to the surgery - they blame Charter for not asking for the perscription in good time & Charter always say that the surgery is sitting on the perscrition.
I can only obtain 1 months supply at a time - despite asking my surgery many times - so I have found it impossible to build up a buffer stock.
Also from time to time my wife receives a call from the local NHS trust asking her to confirm that I am actually using all the supplies that are being perscribed to me. I think this is more than a bit underhanded as they have never asked me directly.
All in all this new procedure just serves to add a lot more stress to what is already an irksome problem that none of us have asked for.