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colostomy supplies

Posted: Wed Jan 10, 2018 10:57 am

HELLO Friends,

I have had my COLOSTOMY since 2012.  Thank goodness I make sure my SUPPLIES never get too low. My PROBLEM is with the ONLY supply company my insurance uses.  This company is EDGEPARK!  I would ALWAYS place my order, and would receive it within 2 DAYS!!  NOW the last 4 times I have had to make several calls asking "WHERE ARE MY SUPPLIES?" They would inform me that they are waiting for APPROVAL!  My insurance company ALWAYS tells me that it has been APPROVED for ONE YEAR!!!   This last order was placed 8 days ago, and NO SUPPLIES YET!!  Anyone else having trouble with this company?? CAN'T change companies because of my insurance!!!

Posted: Wed Jan 10, 2018 11:31 am

I also use Edgepark, I have to do an insurance change with them this year. I'm hoping that doesn't cause me too much of a headache. I know their shipping got quite a bit slower several months ago, but I think that was due to a change with the shipping company they use.  Like you, luckily I keep plenty of supplies on hand.

Posted: Wed Jan 10, 2018 8:16 pm

I was using Edgepark and had the same problem you are having..everytime I called they would say the same thing or that its ready to ship..I switched over to Byram..You should call Your insurance and tell then the problem you are having with them and see if you can change to another company..

Posted: Thu Jan 11, 2018 12:02 am

I also have been experiencing the same issues with Edgepark lately. Like you, I do keep plenty of supplies on hand and thank goodness because it's taking me a lot longer to receive my order.  I used to get it in 2 days and now it takes at least a week.

I recently placed my account on auto ship so every two months I get an email to confirm my auto ship and then about a week later I get the supplies. That's been working for me because what I order can really last me 3 months but I have them ship it every 2 months so that I have a good 1 month buffer just in case  I have any issues with getting the order late.

 

 

 

 

 

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