I recently noticed a change in the Hollister pouches that I have used for years. It's the New Image drainable pouch #18122. Anyway, if you happen to use Hollister products, here's what I noticed: (1) a new sheen to the pouch, and (2) the material is obviously thinner, and (3) it now crinkles when you're fiddling with it. I emailed Hollister who, in their response, admitted that they "recently needed to make a change to the film we use in our pouches... we have been made aware that some customers have issues about the change." Note they used the plural: "pouches." I infer from that they have similarly altered other pouches than just the model that I use. I called them. The rep said that the change was made necessary for "environmental reasons," but when I pressed for a more detailed explanation, he was not responsive. I suspect, based strictly on observation, that the change has been made as a cost cutting/profit increasing device, as the pouch is clearly less thick. Here's my fear: that the clearly less substantial pouch will tear on me when I'm cleaning the spout. Thus far, this hasn't happened. I'm on a 3-day wearing schedule. I was told they would send me some alternate samples to consider and I'm awaiting arrival of that now. So, if you're a Hollister user, check the pouches most recently purchased.
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