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Jul 02, 2017

Trouble with Coloplast Sensura Click Bags and Wafers

This topic is about someone experiencing difficulties with their Coloplast SenSura Click 2-piece ostomy system. After using this system for over four years, they recently encountered issues with attaching the pouches to the wafer, which has led to wasted supplies and increased anxiety. They are seeking advice and wondering if others have faced similar problems. Here are some helpful suggestions and insights:

1. When you feel calm, take a closer look at the pouches you couldn't attach. Sometimes, defects or misalignments can be spotted, and frustration can make the process more challenging.

2. If you keep having trouble, it might be worth considering a switch to a different system or brand. Even reliable products can have occasional manufacturing issues.

3. Reach out to Coloplast directly. Explain the problems you're facing, and ask them to inspect the faulty pouches. You can also request replacement supplies or samples. Many manufacturers, like Convatec, offer prepaid return kits and free products to address quality concerns.

4. It's a good idea to have backup supplies or different pouch styles, such as a 1-piece system, on hand. This can help reduce stress if you encounter a defective batch.
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