This topic is about the challenges some people are facing when trying to receive complimentary items through the NHS Electronic Prescription Appliance Service for their ostomy supplies. While the main prescription items are delivered correctly, the free extras like disposal bags and wipes are often missing. Here are some helpful tips and insights shared by others who have experienced similar issues:

1. Try ordering by phone instead of online. Some users have found success by calling a free-phone number, such as 0800 132 787, to ensure all necessary items are included. The online system might just repeat the previous order, missing out on any extras.

2. Ask your GP to update your prescription list. Complimentary items might not be coded for prescriptions, so a few conversations with your doctor could help get these added. Once adjusted, some have found their orders arrive complete, with no shortages.

3. Consider switching to a supplier that handles these issues for you. Charles Bullen U.K. (Bullen) is recommended by several users for their proactive approach. They communicate directly with the prescription provider to sort out any issues and automatically include extras like wash bags, wipes, and disposal bags. They also remind you when it's time to reorder.

4. Understand the possible root cause. It might be that the missing items are not prescription-coded, which is why they don't get transmitted through the electronic system. Ensuring these items are coded or choosing a supplier that includes them independently could solve the problem.