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Feb 19, 2022

Struggling to Find a Colostomy Supply Company That Accepts Cigna

This topic is about finding colostomy supply companies that accept Cigna insurance. A person who has had a colostomy since September 2021 switched from Medicare to Cigna in early 2022 and is having trouble finding a supplier within Cigna's network. They reached out to several companies, but each one eventually said they were not in-network. The person is seeking recommendations from others who have Cigna insurance for companies that can bill their insurance.

Here are some helpful suggestions and insights:

1. Contact Cigna directly:
- Provide Cigna with a list of potential suppliers and ask which ones are still in-network. This can save you from filling out multiple forms for suppliers that might not be covered.
- Check Cigna’s website for a list of contracted ostomy suppliers or request this information directly from Cigna.

2. Consider trying the following suppliers that other Cigna members have successfully used:
- Medline Industries: A member with Cigna has reported successful coverage with them.
- Comfort Medical: Another Cigna member in Georgia receives Coloplast supplies through this company.

Some suppliers that were initially thought to be in-network but are not include 180 Medical, CCS Medical, and Byram Healthcare. Additionally, 180 Medical does not carry Coloplast products, which are needed by the person seeking advice. AdaptHealth was contacted but has not responded, and despite some poor reviews, it might still be an option. Edgepark Medical Supplies has not been tried yet but is on the list to explore.
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