This topic is about an unfortunate experience someone had at Marylebone Station in London. The person, who uses an ostomy bag, needed urgent access to a locked disabled toilet. Despite showing a medical card, the station attendant refused to unlock the door until another passenger intervened. This incident was humiliating for the individual, and they are now seeking advice on how to address the issue without causing the attendant to lose their job.

Here are some helpful suggestions and insights:

1. If you find yourself in a similar situation, try to gather details about the attendant, such as their name or badge number, and the name of their supervisor. If possible, take a photo. This information can be useful if you decide to make a formal complaint.

2. When reporting the incident, make it clear that you do not want the employee to be fired. Instead, suggest that they receive retraining on:
- Understanding ostomies and the necessity for accessible, water-equipped facilities.
- Improving customer service skills and respectful communication.

3. Carry supporting documents, like a letter from your doctor or social services, that confirm your registered disability and urgent need for toilet access. These can be shown if you are questioned.

4. Consider purchasing a "master key" (European RADAR/NKS key) from disability-equipment suppliers. This key can unlock many disabled toilets, allowing you to access them independently.

5. Share your experience publicly to encourage organizations to train their staff better. Sometimes, the possibility of embarrassment or disciplinary action can lead to positive changes.

6. If you face a similar challenge in the future, try to calmly educate the person about ostomies. Some people suggest using stronger tactics, like threatening to hand over or empty the pouch, to emphasize the seriousness of the situation.

7. Remember that in Europe, locked disabled toilets are common, but they are rare in North and Central America.

8. Keep in mind that not all disabilities are visible. Similar confrontations can happen with disabled parking permits. It's important to assert your legal rights and educate others about hidden disabilities.

9. Consider using resources like the Ostomart Ltd "medical appliance" identification card to help explain your needs.