Good news is a welcome change, and although this is no big whoop, it brightened my day. I have been experiencing some leakage problems with my Hollister pouches, through the vent. I had a couple of mishaps and called Hollister to report it and ask them if they would consider coming out with the same pouch, without the vent. They apologised and said they would send me some replacements for the ones (two) that leaked. They did indeed sent me two new ones.
A couple of weeks ago I had another leak out of a different batch, but caught it before it became a mess. I have started to take preemptive action now, and put some waterproof tape over the vent as soon as I apply it. I called Hollister again, just to let them know that this particular leak problem was not just a one-off from a bad batch, and that it was continuing to happen. I did not ask them for any more replacements and they did not offer. A few days later, to my delight, I got a whole new box of pouches in the mail! Pretty good customer relations, I'd say. I really hope they do come out with a model without the vent, but in the meantime it made me feel good.
So, it pays to be a squeaky wheel folks!