I have a question for any and all Hollister New Image Drainable Pouch users with the velcro closure. Do you experience problems with the velcro sealing solidly after a couple of days useage? I have used this pouch system since my surgery almost 3 years ago and never had a problem with closing the pouch after emptying until about a year ago.
Now, almost every pouch I use I have to add tape to ensure a good closure after only a couple of days. The velcro just won't hold closed. Like I said, I never had this problem until about a year ago. I have contacted Hollister customer service three times now about this problem and asked if there was some kind of change made in their manufacturing process. During each call I was assured that nothing has changed on their part. To their credit, they have sent me a new box free of charge and logged each of my complaints which are supposed to make their way to the manufacturing department.
I change my bag and wafer every four days as I always have done. I have very rarely gone five days without changing everything. I typically have to empty my pouch six to eight times a day. This has always been so I am doing nothing different than I always have.
If anyone else has this problem I would appreciate hearing from you. And if you do, please contact Hollister customer service and let them know about it. They told me to keep contacting them if I continue to have this problem. Thanks!