Hi. Is there anyone in the UK having or have experienced problems with their pharmacy with regard to their prescriptions? I live in Scotland where all prescriptions are free. I live in a small town where there are only 2 pharmacies to choose from. The problems started when my usual independent pharmacy sold out to Lloyds. Now delays in receiving my supplies are very frequent. It is coming up for 3 weeks since I handed in my prescription and still I have not received my pouches. This is making me angry and frustrated and embarrassed. What do I do if I run out? Will I have to go to A&E, which is over 20 miles away, to beg for some spares? It is hard to complain in a busy shop environment, especially when things are of a sensitive and confidential nature. I have been told my supplies come up from Warrington. I was not aware it takes 3 weeks to drive from Northern England up to Scotland! Seriously, can anyone offer any advice or guidance? I have complained in an email to Lloyds. As yet they have not responded. I thought about complaining to my health practice - but decided this has nothing to do with them. Whether the reasons are financial or simply bad management/staffing issues, I am getting desperate for answers. I have thought about changing to the other chemist in my town, but I believe they are just as inconsistent with their service. Has anyone out there had this problem and if so, how was it rectified? Thank you.
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Delays in Prescription Supplies - Seeking Advice
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