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Jan 27, 2009

Disability Toilet Discrimination - Need Advice on Public Restroom Etiquette

This topic is about the challenges ostomates face when using accessible public restrooms and how to handle situations where their need to use these facilities is questioned. An ostomate shared an experience of being questioned while using a disabled toilet, which led to feelings of humiliation despite having a legitimate need. Here are some helpful tips and insights for ostomates navigating similar situations:

- In the United Kingdom and Ireland:
1. Apply for a RADAR key from your local council. This key opens many locked disabled toilets across the country and signals legitimate access.
2. Carry a brief medical certificate or a doctor’s letter to verify your need if challenged. Showing the RADAR key or paperwork can quickly resolve most disputes.

- In North America:
1. In Canada and most of the U.S., disabled toilets are usually unlocked, but be prepared for questions about "invisible" disabilities.
2. At airports:
- Keep all ostomy supplies in your carry-on luggage. Separate any liquids, paste, or spray into the TSA 3-1-1 plastic bag.
- Be ready for occasional extended pat-downs, as security often checks the belt line. Voluntarily stating "I have an ostomy" before the pat-down can reduce awkwardness.
- Consider carrying a doctor’s note, especially for international travel, though many ostomates report never being questioned.
- Always pack a full change kit and spare clothes in case of a leak. Deodorizer drops are a small but essential item.

- General confrontation tips:
1. Stand your ground calmly; accessible toilets are for anyone who needs them, including those with invisible conditions.
2. If accused of "not looking disabled," briefly state your medical reason or discreetly show your pouch if comfortable—most complaints stop immediately.
3. Escalate politely by asking for a manager or security rather than arguing with staff or other customers. One person reported that security reprimanded staff after he showed his key and medical card.
4. Humor or blunt honesty can defuse some situations (e.g., "I empty waste through my abdomen"), but only if you’re comfortable.

- Planning and prevention:
1. Before long trips, map out locations of accessible washrooms and limit time away from known facilities if it eases anxiety.
2. Pack pre-cut barriers, wet wipes, and paper towels so changing can be done quickly in any stall if necessary.
3. Remember, although an ostomy may not be officially labeled a disability everywhere, you are entitled to dignity and suitable facilities.

- Mindset and community:
1. Many ostomates view their pouch as life-saving, not disabling; use whatever facility makes you feel safest and most comfortable.
2. Sharing experiences—both successful confrontations and insecurities—helps the community develop quick, confident responses.
See full discusison
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