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Oct 28, 2023

Issues with Convatec Natura Sur-Fit Pouch 411491 Quality

This discussion revolves around the quality issues with the Convatec Natura Sur-Fit Pouch #411491, which some users have relied on for years. Recently, there have been concerns about the pouch's performance, prompting users to seek alternatives and solutions. Here are some insights and advice shared by others:

- Users have noticed that the bottom edges of the drainable pouch stick together more than before, making it difficult to empty.
- There is a decline in odor control compared to previous versions.
- Customer service from Convatec has not been helpful in addressing these issues.
- To combat the sticking problem, some users have started adding baby oil to the pouch, which was not necessary in the past.

Others have shared their experiences and suggestions:

1. Some users have observed inconsistent quality, with pouches feeling different from box to box. The "vinyl-like" pouches can emit a "burned plastic" smell after a few days.
2. Switching to an alternative system, like the Hollister 2-piece system, specifically pouch #18183, has been beneficial for some.
3. Be cautious when using baby oil, as it can weaken Velcro-style closures and does not help with odor control.
4. For easier emptying without oil:
- Pour about 150 ml of warm water into the bag, swish it around, and then empty it. Repeat as needed for a rinse.
- Folding or pleating the pouch outlet can prevent the sides from sticking, especially with Hollister bags.
- Some users cut a small wedge from the outlet of Hollister bags to keep it from sticking.
5. Consider using lubricant/deodorant products designed for ostomy use:
- Hollister Adapt Lubricant/Deodorant can prevent output from sticking to the pouch and help with odor.
- A few drops of Hollister M9 can significantly reduce odor.
6. For a low-cost odor solution, placing an Altoid mint inside the pouch has been suggested, though not everyone has tried it.
7. Adjusting your diet by limiting onions and peppers can help reduce odor for some individuals.
See full discusison
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