Topic Explanation
The discussion centers around a user experiencing issues with ostomy bag sizing from Coloplast. The user, new to using ostomy products, has settled on the Coloplast 1-piece drainable system in the 13/16 size. However, upon ordering from Edgepark, they received bags labeled as 13/16, but the actual size inside was 15/16, leading to leakage issues. This mislabeling has occurred with three different boxes. The user is seeking advice on whether the issue lies with Coloplast or Edgepark and is looking for recommendations on how to resolve the problem.

Advice and Insights
1. Responsibility for Issues:
- If the issue is with damaged bags, holes, faulty bottoms, or rips, it is Coloplast's responsibility.
- If the issue involves damaged boxes, missing items, wrong items, incorrect amounts, or melted products, it is Edgepark's responsibility.
- Edgepark typically follows the manufacturer's label, so mislabeling is likely a Coloplast issue.

2. Contacting Coloplast:
- Users are advised to contact Coloplast directly to report the issue. There is a specific number for replacements and problems with the pouching system: 1-855-863-3910.

3. Filing a Complaint:
- It is recommended to file a complaint with Edgepark as they are in a better position to address and fix the issue.

4. Alternative Solutions:
- Consider using light convex wafers if they are suitable, as some users have offered to send them for free.
- Some users suggest using cut-to-fit bags and adjusting them with ostomy scissors to accommodate changes in stoma size.

5. Product Alternatives:
- Sensura Mio convex bags are suggested as a good alternative to Salts bags, which are not available in the US.

6. Personal Experiences:
- Some users have switched suppliers (e.g., from Edgepark to Byram) to see if the issue persists, indicating it might be a Coloplast problem if the issue continues with different suppliers.