Reply to Lovesophie
Sorry, this has happened. It actually is fairly common, especially with a new ileostomy. I did have some issues when I first got mine (2018). A few things need to happen:
1) Dry the skin out and heal.
2) Fit the pouch opening to your stoma size: my stoma did shrink from when I got it to where it is now. I had to make a few changes in the size on my bags as well as the shape: as my weight changed and as things healed, I developed some dips and unevenness. Getting the opening of your bag to the right size/shape can be difficult, but is so needed.
When the area around or near my ileostomy gets raw and irritated, I will use an antifungal powder. This helps dry things out and heal. I'll use my skin protectant (enough to dampen the powder) and do this a couple of times. Sometimes I'll use a layer of stomahesive powder on top. I use a slightly larger bag opening (stoma 7/8", bag is 1"). BUT always use an additional barrier ring with it, that I can mold around the stoma for best size and fit. This helps fill in that 1/8" area and other dips and crevices I have by my stoma. I put the ring on the bag first, not my skin as this helps me maneuver the bag directly onto myself. I try to keep the bag on at least 3 or 4 days to allow the skin to heal but still be able to assess the skin. Leaving the bag on longer sometimes irritates my skin.
The process of barrier wipe/spray and dry powder (antifungal/stomahesive) alternating with barrier under and over powder is called "crusting" by some and can be practiced not only on your skin. I used an old piece of cloth.
Products I currently use: antifungal powder (get an Rx if you need one (don't use ointment, gels, or other liquids - your bag won't stick), basic stomahesive powder, skin barrier wipes, a moldable stomahesive/ceramide ring (Eakin's Ring), and for me, a 1" 1 piece convex Convatec Esteem pouch. I do get everything I'll need ahead of time as sometimes I leak while I'm trying to put on the bag and having things at hand helps a lot. Keep plenty of toilet paper/tissue available to mop up. I also keep a clean, dampened washcloth to help clean up "messes".
Most hospitals do have an ostomy nurse and many home health organizations do as well. Also, the supply companies have ostomy nurses who will work with you. This should be seen. If no one is available, call your surgeon, his office may have a nurse who can help.
Good luck and take care. Let us know how things work out.