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Oct 21, 2022

Need advice on changing ostomy supplier with Medicare coverage

Topic Explanation:
The forum topic is about a person who has a urostomy and is currently with a medical supplier but wants to change to a different supplier due to the need for a specific ostomy product that their current supplier does not carry. The person is on Medicare and is seeking advice on how to change their ostomy supplier while maintaining Medicare coverage.

Advice and Insights:
- Contact the new supplier and ask if they carry the specific brand and model of the product needed.
- Call the insurance company to find out which suppliers are in-network and can provide the required products.
- Once a suitable supplier is found, place an order with them, and they will send the authorization to the doctor before shipping the supplies.
- It may be necessary to start with a smaller order from the new supplier to ensure coverage before placing larger orders.
- Edgepark is recommended by some, but others advise against using them due to issues with delivery and billing.
- Comfort Medical, 180 Medical, and Mercy Surgical are suggested as alternative suppliers.
- It's important to check with the insurance company to see which suppliers are covered and to find one that can provide the needed products.
- Overestimating the needed supplies is recommended to avoid running short.
- Some users recommend specific suppliers they have had positive experiences with, such as ConvaTech, 180 Medical, and Mercy Surgical.
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