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Apr 20, 2023

Hollister Lock N Roll Bag Leaking Issues?

This topic is about recurring leaks and seam failures in Hollister Lock ‘n Roll drainable pouches. The person experiencing these issues noticed small rips appearing in the same spot on several pouches, specifically just above the plastic closure. This seems to happen when the pouch is closed, causing pressure to build up and lead to a blow-out. They have tried temporary fixes like using Scotch Tape, but these shouldn't be necessary. They are reaching out to others to see if anyone else has experienced similar problems and plan to contact Hollister for a resolution.

Here are some insights and advice shared by others:

1. The person has sent photographs to Hollister, who promised a response and replacement bags. They noticed the bags worked fine for the first three months, and the issues started suddenly, suggesting a possible defective batch.

2. Hollister has switched to a thinner film in recent years, which might have weakened the bonding or adhesive.

3. The person plans to discard any pouches with poorly bonded Lock ‘n Roll corners and may switch to Coloplast SenSura Mio if the problem continues. They also requested black-colored bags for discretion.

4. Some long-time Hollister users report no leaks and suggest the following routine:
- After emptying, wipe and dry about 1½ inches of the interior tail with toilet paper.
- Seal from the center outward as instructed by Hollister.
- Clean the Velcro® teeth with an old toothbrush every couple of days to maintain grip.

5. Others have confirmed similar seam and closure failures, noting specific lot numbers where issues occur. If the first pouch in a box leaks, the rest usually do too. Some users feel Hollister's quality has declined since 2022.

6. When contacting Hollister, provide the order date, product code, and lot number along with photos. The company typically sends replacement boxes quickly, though they rarely admit fault.

7. Alternative products suggested include ConvaTec one-piece and two-piece lines, which reportedly do not tear even with heavy use, and Coloplast SenSura Mio as a reliable replacement.

8. For Velcro closure work-arounds, some users reinforce with a small paper clip or loose-leaf binder clip, preferring black clips for discretion. However, standard paper clips can pierce the pouch, so binder-style clips are recommended to avoid pin-holes.

9. General tips include:
- Avoid excessive wear time, as it can fatigue the film and seams.
- Inspect Lock ‘n Roll corners before use and discard any pouch where the plastic strip is lifting or misaligned.
- Be aware that friction from clothing might weaken seams, although in this case, the damaged area faces outward and does not rub.
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