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Aug 08, 2025

Airport TSA CARES Program Special Assistance

This topic is about using the TSA Cares program to make air travel smoother for someone with an ostomy and hearing loss. The traveler is flying from Newark to Orlando for a conference and has taken steps to ensure a comfortable journey. Here are some helpful insights and advice for anyone in a similar situation:

1. If you have an ostomy or other medical device, consider using the TSA Cares program. You can fill out a request form online, which should be submitted at least 72 hours before your flight. Expect a response within 24 hours.

2. If a Passenger Support Specialist isn't available, a supervisory officer will assist you at the airport.

3. For those with hearing loss, arranging for a sign-language interpreter can be beneficial. This traveler has done so to attend workshops at the conference.

4. If you're attending an event mainly for social reasons, like this traveler, it might influence what you pack and how you prepare.

5. Consider the cost of extra baggage. This traveler chose not to pack additional ostomy supplies due to high checked bag fees and limited free carry-ons.

6. TSA Cares is known to be reliable. For example, a legally-blind traveler consistently receives assistance after submitting the form.

7. It's a good idea to call TSA directly before your flight, qualify for the program, and note the name of the agent you speak with for reference at the airport.

8. TSA PreCheck can make the screening process quicker. Travelers with non-metallic ostomy gear often pass through without additional checks.

9. Screeners are usually familiar with ostomy pouches. They might ask if you have a stoma and often waive a visual inspection.

10. Large carry-on bags with medical supplies are generally allowed after a visual inspection. Be prepared to open your bag if asked.

11. If your ostomy appliance has metal parts, it might trigger older metal detectors. Inform the agents in advance to avoid any issues.

12. Clear communication is key, especially with hearing loss. Lip-reading can help, but requesting official assistance, like an interpreter or TSA Cares, is recommended.
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