I have had my Extended Health Plan with Manulife since I had a Employee Plan for my business. When I retired, I carried on with Manulife with a plan called Followme. Three years after my retirement, I became as ostomate due to a prolonged fight with ulcerative colitis. At that time, Manulife covered up to $3,000 per anniversary year for my ostomy supplies and a few years ago, they raised that amount to $3,500. This was a huge benefit to me and I frequently came close to or even exceeded the maximum. Last week, I received a notice that they are changing their benefit package, which they referred to as "changes and enhancements". In fact, there were numerous reductions of coverage and a very few increases. The coverage for ostomy supplies was reduced from $3,500 to $1,250! That's around a 66% reduction! I wrote to the author of the letter and made 2 phone calls to find out why we were singled out for the largest reduction of all. Previously, prosthetics supplies were the same as ostomy supplies and they were also reduced, but only by $1,000 to $2,500. I have spoken at length to a Customer Complaints Investigator and received a letter back which didn't explain the difference, just "political speak" a worthless explanation. I am now working on going to their Ombuds person through their "Complaints Handling Procedure".
I'm hoping that I can find other ostomates who are affected by this terrible decision by a company whose 2019 Annual Report showed profits in the billions. If you are one of them, PLEASE respond to me with your support. Maybe if more people question their actions, we might achieve some degree of success.