Hi folks, I recently experienced two separate issues with my Hollister pouch, a product I've been wearing for over a year and am very attached to (no pun intended!). First off, I had leaks coming from the vent in two pouches that came out of the same box. I always cover the vent with a little sticker, but that wasn't enough to stop the leak. I was able to stop it after putting more tape over it. I reported this to Hollister and they sent me three new ones to replace the two, which was nice. Then a couple of days ago, I put on a new pouch, only to discover almost immediately that there was a leak coming from somewhere near the bottom, just above where the opening is and where the fabric starts. I tried plugging this but it didn't work, couldn't really see where the leak was coming from. I had to trash it and start over. I reported this to Hollister also, and they are sending me out a new box, which is much appreciated. The bigger issue is that we ostomates need to be able to feel confident about the appliance we are wearing. I did not discover the leaks in this case while I was in public, but it could have been much different. The rep I spoke to said they always want the public to report problems like this to them, and they are happy to replace defective items. More importantly though, is that they know how frequently these things might be happening, and keep an eye on their quality control.
My question to you all is, are others finding quality control issues or defective products? I'm wondering if quality is deteriorating, like it is in so many consumer products these days. We need to keep on top of them and report problems, or I fear they will just go downhill.