Well, I had great hopes for working with Byram Healthcare. My first order at the beginning of December went well. However, during the month, I had to adjust my supplies to a different size or different form, so I submitted a reorder of some supplies and some new ones on December 26th. Two days later, they said my order was on hold. So, I called Byram, and it took me three tries and an hour on hold on the phone to find out that they have to get a new prescription approved from my doctor because the Medicare codes are different for the different products. Two days later, I called my doctor's office, and they never got the fax from Byram because they apparently had the wrong fax number. I called Byram again today (another hour on hold to speak to anyone!) and gave them the new fax number, so they said they would request it right away. Then it would take 2 more days for "verification" and 2 to 4 more days for shipping (assuming they get the fax back from the doc), so I will likely run out of my critical supplies before I get my order. I asked them to expedite it. I called my doctor's office back again to tell them that Byram was sending the request to the new fax number. So...I just now got an email update from Byram saying my order has not been processed because they are waiting for more information from my provider. GRRRR!!!! At this point, I logged into my Amazon account and spent $150 of my own money to get the supplies I need so I won't run out next week.
Anyone else have these experiences with Byram? Impossible to get anyone on the phone (I tried chat, too), and what's with all the verification cycles? I wonder if I'm better off just paying out of pocket for the next month or so until my reversal surgery. Any advice?
