This topic is about the challenges someone faced when ordering ostomy supplies from Byram Healthcare. Initially, their first order went smoothly, but a reorder in late December turned into a frustrating experience. Here’s a breakdown of what happened and some advice for others in similar situations:

1. After placing a reorder, the order was put on hold because a new doctor’s prescription was needed due to different Medicare codes.
2. The user experienced long phone holds and multiple calls, only to find out that Byram had sent the request to the wrong fax number. The correct number was eventually provided.
3. Byram informed the user that the process would take additional days for verification and shipping. Concerned about running out of supplies, the user purchased $150 worth of supplies from Amazon as a temporary solution.
4. When the shipment finally arrived, it contained the wrong size pouches. More calls and rush replacements were needed, and the correct order didn’t arrive until 14 days after the initial reorder. Byram suggested donating the incorrect pouches.
5. The user is considering buying supplies from Amazon until their planned colostomy reversal surgery in late February and is seeking advice from others who might have had similar experiences.

Additional Information:
- The user needed thicker Hollister Cera Rings because the slim version leaked. Doubling the slim rings worked but they tended to slide.
- They have enough supplies for about four more weeks and are looking for stress-free sourcing options before their surgery.
- They are willing to donate the unusable pouches if someone needs them.

Advice and Insights:
- Delays after changing products are common with large suppliers, especially during holiday periods when staffing may be reduced.
- Temporary solutions include doubling up slim rings or asking fellow members for spare supplies, ensuring part numbers match.
- Alternative suppliers recommended include Better Health Supplies, 180 Medical, and Mar J. Medical, known for their prompt service.
- Some users have had positive experiences with Byram, especially when not changing items, and find their website and text-message reorders convenient.
- If insurance delays threaten supply levels, ordering from Amazon or another retail source can help bridge the gap.
- Convatec products are highly recommended by a long-term ostomate and former ostomy nurse.
- Unneeded supplies can often be donated through nurses or ostomy support groups.