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Jan 27, 2021

Medicare-approved ostomy suppliers - Need recommendations (excluding Byram and Edgepark)

The topic is about finding reliable Medicare-approved suppliers for ostomy products, as the original poster had some issues with their current supplier. They are looking for recommendations for other suppliers that can bill Medicare and provide better service. Here are some suggestions and insights shared by others:

1. Comfort Medical, based in Arizona but serving nationwide, comes highly recommended:
- They offer text reminders, a mobile app, and phone ordering. The app allows you to add or change items easily.
- They automatically contact your physician for any prescription changes.
- They ship early enough to ensure you never run out of supplies, maintaining at least 10 appliance changes on hand.
- They provide a free 14-day emergency supply overnight if needed.

2. Coloplast's subsidiary "Charter" in the UK is suggested as a model to look into. It's worth checking if Coloplast offers a similar distribution service in the U.S. You can visit their website at www.coloplastcharter.co.uk.

3. Edgepark Medical Supplies has received mixed reviews:
- Some users have had positive experiences with no issues over several years.
- Others have reported poor customer service, high prices (3 to 4 times higher than online retail), lost physician paperwork, and reluctance to pursue Medicare quantity waivers.

4. Liberator Medical Supply is praised for being reliable and responsive, quickly correcting any occasional errors.

5. General observations include:
- Delivery delays have become more common across the industry since COVID-19 due to overloaded carriers like USPS, UPS, and FedEx.
- Medicare typically allows two sealed pouches per day, but you might need supplier assistance to obtain waivers for more. Some suppliers are more willing than others to handle this paperwork.

Manufacturers and brands mentioned include Coloplast, Charter (a Coloplast subsidiary), and Salts.
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