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May 08, 2024

Hollister 2-Piece System Quality Issues?

This topic is about some recent issues people have been experiencing with Hollister's two-piece ostomy pouches. These pouches, which have been reliable for many users, are now showing signs of declining quality. Some users have noticed that the pouches are separating from the locking ring and developing small leaks. Here are some helpful tips and insights if you're facing similar problems:

1. It might be a faulty batch. Contact Hollister's customer service and provide them with the LOT or reference numbers from your box. They often replace defective products at no cost.

2. The drainable-pouch clip from Hollister can sometimes fail. Some users find that using a Coloplast clip instead offers better security.

3. Hollister manufactures pouches in several countries, including Ireland, India, Denmark, Lithuania, and the USA. Check the country of origin on your box. Some users consider requesting supplies from specific plants if they notice quality differences.

4. You're not alone if you're experiencing ring-separation issues. Other users have reported similar problems and feel that the current production seems "cheaper," indicating this might be a broader issue.

5. If you find customer service unhelpful, don't hesitate to ask to speak with another representative until you receive the assistance you need.

6. Users of Hollister's one-piece pouches haven't reported problems with film thickness. However, make sure to empty your pouch regularly to avoid over-filling, which can put stress on the pouch.
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