Topic Explanation
The discussion in the forum revolves around the frustrations experienced with customer service from various ostomy supply companies. The original poster is encountering issues such as unlocated faxed prescriptions, incorrect forms being sent to doctors, and a lack of communication from the company. They have been dealing with these problems despite having an ileostomy for four years and are seeking recommendations for reliable companies based on other users' experiences.

Extracted Advice and Helpful Insights
1. Positive Experiences with Specific Companies:
- Several users have had good experiences with Edgepark, citing efficient online ordering systems and reliable customer service.
- One user recommends a local pharmacy in Omaha that sends monthly texts to confirm the need for supplies, which arrive promptly within three days.
- One Source Medical is praised for its customer service and quick dispatch of supplies, with a personal account of a manager resolving an authorization issue effectively.
- Better Health Supplies, Inc. is mentioned favorably, with one user appreciating their monthly appointments with a knowledgeable representative.

2. Negative Experiences and Recommendations:
- Byram has multiple complaints regarding poor customer service, issues with prescription filling, and financial burdens caused by out-of-pocket payments.
- Comfort Medical and Prism are mentioned with mixed reviews, with one user advising against Prism due to their inflexibility in supplying preferred brands.
- Edgepark receives mixed reviews; while some users are satisfied, others report significant issues with customer service, incorrect orders, and billing problems.

3. General Advice on Dealing with Suppliers:
- It's beneficial to directly call and speak with a sales representative to ensure order accuracy and address any special requests.
- Users suggest avoiding automated services like ContinuCare from Edgepark due to errors in order processing.
- Checking with multiple distributors and directly asking if they accept your insurance can yield better results, as insurance companies may not have accurate lists of ostomy supply providers.

4. Additional Insights:
- Some users discuss the storage and longevity of ostomy supplies, noting that keeping them at room temperature can extend their usability beyond the expiration date.
- The importance of having prescriptions renewed regularly and ensuring that the supplier has all necessary documentation to avoid delays is highlighted.