This topic is about the challenges faced by someone with an ileostomy in dealing with customer service issues from their ostomy supply company. They are looking for recommendations from others who have had better experiences with different suppliers. Here are some insights and advice shared by others:

1. Edgepark
- Many people have had positive experiences with correct orders, reliable online ordering, and helpful sales representatives.
- However, some have faced issues like missing items, duplicate shipments, and billing problems. It's suggested to avoid the "ContinuCare" auto-ship feature and place orders through a live representative.
- Service quality can vary by location and insurance type, with some problems linked to adding Medicare coverage.

2. One Source Medical
- Known for fast order processing, effective text/phone ordering, and proactive management of authorization issues. Some have experienced full insurance coverage, especially after issues with Byram.

3. Better Health / Better Health Supplies, Inc.
- Considered reliable, with scheduled monthly consults to help solve product issues.

4. 180 Medical
- Recommended for excellent customer service, though they only carry ConvaTec products.

5. Comfort Medical
- Mentioned as a successful option, though specific details are not provided.

6. Local / Independent Pharmacies
- Some have found local pharmacies to be efficient, with quick delivery times.

7. Companies to Approach With Caution
- Byram: Reports of lost prescriptions, shipment failures, and billing errors.
- Edgepark: Mixed reviews, with some negative experiences.
- Prism: Known to substitute brands without customer consent.

8. Insurance & Prescription Tips
- Confirm with distributors that they accept your insurance, as insurers' lists may be incomplete.
- Be aware that some suppliers require a new prescription each year, especially with Medicare.

9. Ordering Preferences
- Some prefer Edgepark's online ordering, while others like speaking to a representative for accuracy.

10. Stockpiling & Expiration
- Keeping extra supplies is common, and products stored properly can last beyond expiration dates.

11. General Strategy
- If service declines, consider switching suppliers for better service.
- Keep detailed records of shipments, prescriptions, and bills to quickly address any errors.