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Sep 14, 2024

Hollister Bags: Praise Retracted After Repeat Leaks

The topic is about recurring leaks in Hollister's "Lock N Roll" drainable pouches, which are used by people with ostomies. After years of reliable use, a user suddenly experienced multiple leaks from the same spot on the pouch. Here are some insights and advice shared by others who have faced similar issues:

1. The leaks occurred just above the heat-bonded area at the corner of the pouch's Velcro-type drain closure. Both faulty boxes had the same lot number, suggesting a possible batch issue.

2. Hollister's customer service quickly sent replacement boxes, but the problem persisted with the new pouches, indicating a potential design flaw.

3. Switching to Hollister’s clip-style pouch helped eliminate the immediate risk of leaks.

4. A small split or tear was observed where the thin plastic, residual liquid, and pouch weight converge. It is suspected that the plastic in this area is too thin, and thicker material might be needed to resolve the issue.

5. The user is considering changing manufacturers if the problem isn't fixed.

6. There is a question of whether Hollister can quickly address this batch or design flaw.

7. Attempts to use a standard Hollister plastic clip or an IGGIE/IggieClip higher up the tail reduce capacity and are awkward, leaving the user unsure of a temporary solution.

8. It is believed that users should report every failure to help Hollister understand the scale of the problem.

9. Other users have experienced similar leaks at the roll-closure corner, suggesting a quality-control or design issue rather than user error.

10. Some users have no problems, but they use Hollister pouches with the traditional plastic clip instead of the Lock N Roll strip.

11. Suggested work-arounds include:
- Rolling the drain tail up one additional fold and securing it with an IGGIE (IggieClip) or two clips—one at each end—to bypass the weak corner.
- If the Velcro-type protruding “dots” separate from the pouch, re-glue them with super-glue and always add an IGGIE clip for extra security.

12. It is suggested that manufacturers should pressure-test a few pouches from every lot by filling them with water and squeezing or soaking them overnight to ensure quality.

13. Similar corner-splits have been reported in Coloplast pouches, indicating a possible industry-wide issue with thinning plastic. Users have noticed that the current Coloplast film is lighter than older stock.

14. For those worried about added bulk under fitted clothing, one extra fold and a single small clip were reported to be less noticeable than the natural stoma protrusion itself.
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