This topic is about the challenges faced when ordering colostomy supplies through a specific supplier, Edgepark. The person sharing their experience has had a colostomy since 2012 and is encountering delays in receiving their supplies, which used to arrive quickly. Despite having insurance approval for a year, they now have to make multiple follow-up calls, and deliveries are taking over eight days. They are unable to switch suppliers due to their insurance plan. Here are some helpful tips and insights from others who have faced similar issues:

1. Keep a good stock of supplies. Many people keep at least a month's worth of extra appliances and accessories to handle any delays from Edgepark.

2. Be aware that Edgepark's delays might be due to a change in their shipping carrier, which could mean longer delivery times.

3. Check with your insurance company to see if they will allow you to use a different distributor, like Byram. Some have successfully switched by explaining the delays.

4. If you can switch suppliers, make sure the new one carries all the items you need before moving your prescriptions.

5. Set up automatic shipments every two months, even if your supplies last three months, to maintain a one-month buffer.

6. After any changes to your insurance plan, confirm that your supplier is still contracted to avoid unexpected order cancellations.

7. Before ordering a large supply of new items, ensure they work for you to avoid being stuck with unusable products.

8. If your supplier fails to deliver, contact the product manufacturer, like Hollister, for help finding alternative in-network suppliers.

9. When switching to a new supplier, expect a setup time of 5–6 business days. Speed up the process by:
- Providing all necessary personal, insurance, and product information upfront.
- Ensuring your doctor’s one-year authorization is on file.
- Calling daily to check on the progress until your first shipment is confirmed.