Frustrations with Edgepark: Anyone Else Experiencing Issues?

For the first time ever, I'm beginning to hate Edgepark. Between trying to push automatic shipments and getting kicked off of their hold line twice during my recent phone call, I'm considering dropping them and going with my local pharmacy. Is anyone else having issues with Edgepark recently?

Kdb,

No, but I believe you will need to check first with your insurance regarding which medical supply places are covered under your plan. Oftentimes, pharmacies do not carry any ostomy supplies, so they would have to special order them, which may be costly. I would recommend looking online; try liberty.com

Hope this helps.

Debra

I dealt with Edgepark once and only once. I do not have medical insurance, so I pay for my supplies out of pocket. My ostomy nurse had told me that Edgepark would discount my supplies because of no insurance. Not so. They charged me over $200.00 for one box of 20 Eakins and $100.00 for one box of 10 one-piece appliances. I immediately went online and researched colostomy supply places and found three that I deal with. They are self-pay. Not sure how that works with people who have insurance; maybe you have to pay up front and then submit your own insurance claims. However, if you are self-pay, I deal with Medical Mega; they are the least expensive (one-third the price of Edgepark for the exact same supplies), even with a shipping cost of $6.99 for the entire order. The other two companies I deal with are STL Medical (St. Louis) and Express Medical. These two are a bit more expensive than Medical Mega, but sometimes they run sales, give percentages off, or just do a $20.00 or $30.00 off entire order promotion, and then the prices are great. However, my main dealings are with Medical Mega, and I usually buy for about three to four months at a time, so that really brings down the shipping cost ($6.99 divided by 3 or 4 is a nominal amount per month). Just an example: The Convetec Eakins - Edgepark was $203.00 per box of 20, and Medical Mega is $89.00 per box of 20. Big difference for the exact same thing in a sealed box. Of course, these companies are all in the US. Hope this information helps someone in the same situation that I find myself.

I have had issues with the two big supply companies. Both have terrible customer service. Now I deal with a small local company that treats me like they want my business, and I matter. That's all I ask, "treat me like you want my business." I couldn't be happier with these people. Never a problem; I send a personal email to the buyer, and within a day or two at the most, my supplies are at my doorstep. Smaller is better in this case. Good luck, Tom

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I am also having a problem with Byram Healthcare. Maybe someone here can shed some light on this for me. Back in November 2012, I was told when making my monthly order that I could do as many customers do before the end of the year... order a 90-day supply. That way, I would still have it within my 2012 (deductible met) year. Great tip, I said! So, on December 28th, I did just that. When I received my order, it said that all the boxes of my bags, but one, were on back order and would be shipped shortly. I thought nothing of it UNTIL I saw that they invoiced my insurance for them in 2013, so now I owe them!! They say that they can only invoice when shipped and that otherwise it is insurance fraud. What??? So to heck with my ordering timely and following their idea of doing the 90 days. Anyone know anything about this interpretation of things? Am I being had or what?
What can I do, if anything?
Thanks
L

I have been using EdgePark since 7/2012, and I have not had any good experiences with them either. I also used Byram before them, and they were only so-so but better than EdgePark. When I first started ordering, I was using Apria Healthcare, and they were the best that I have used so far. But every time my employer changes our insurance companies, I have had to change supply companies... It can be such a drag
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I had terrible problems with Edgepark in 2010 and 2011. They billed me for the difference between their bill and what my insurance carrier paid. According to their contract with United Healthcare, this is illegal. However, they billed me anyway. It wasn't until United Healthcare told me that I didn't owe anything that I found out I was being cheated. United Healthcare's legal team had to send several nasty letters threatening legal action before Edgepark coughed up what they owed me. If UHC hadn't gotten involved, I never would have gotten my money back. Needless to say, I'm not an Edgepark customer anymore. I also never take a provider's word that I owe them money; now I check the UHC website to see what (if anything) I really owe.

The first of the year, there were 5 phone calls between Edgepark and myself, covering deductible, products on back order, etc. It seems as if we were going in a circle. Then, because of non-payment by insurance, I can no longer get Osto-Gel. I've had problems with Coloplast pouches just falling off and am thinking about changing my pouches and suppliers. I have to do some research. I wonder if Edgepark has gotten too big for their britches and has been slacking in service.

I had an excellent experience with Edgepark, but my insurance company dropped them. They said they were out of network because they were out of state. I had to find a durable medical supply company that would work with me. They told me to order everything the doctor wrote on the script. Like vikinga, I did as told and got a big supply. Then they charged me because I went over the number allotted in the time frame. I ended up returning unopened supplies and told them to reimburse me. And, by the way, the durable medical order comes from another state anyway!!!

It is all so annoying.

cee

Here in Nova Scotia, Canada, I can get all my supplies from Shoppers Drug Mart, and they are aware that under Pharmacare, at the beginning of April, we start paying 30% of the cost of all medical supplies until we reach the $400 mark, and after that, it's all free. But the good thing about Shoppers is that they know all about that April 1 deadline, so about a week ago, I got some extra supplies, and they were short four boxes of flanges. Last night, I got a call asking how many boxes I had in the order, and when I told them, they promised to have them to me by tomorrow. I really find this drug store great. Just an aside, I use Hollister products and make it a habit of looking around every drug store to find where they keep their ostomy products, and in every one I have seen, all these Hollister boxes are present. After reading some of the posts here, I empathize with all who have to jump through the hoops with having to order from a supplier. I wish you all the best of luck, and after all the shit we went through, this is one more kick in the ass nobody deserves. Ed

I dropped Edgepark and went with Duke on my ostomy supplies. I had no trouble with them on the phone. I am on Medicare and have used Cymed pouches. Now they will not accept payment from Medicare on Cymed, so I would have to pay out of pocket. They also seem to have their own rules when it comes to Medicare. For example, they would only allow one 8 oz deodorizer per month, whereas Duke and other companies say "as needed." My diabetes supplies from them are crazy. They blame Medicare. Each time I speak to a rep, I get different answers.

Seriously.... in Canada you can find ostomy supplies in
the drugstore?? Wow!

A local medical supply store in Ajax, Ontario, Canada, charges $153.00, including tax, for a box of 20 Eakin rings, which seems reasonable. $203 is obviously excessive.

I think even $153 for 20 Eakin rings is ridiculous! I mean... come on, folks... what are they made of... gold? I think there are enough ostomates these days that this is gouging.

Hey, everyone, I just discovered that eBay and Amazon carry ostomy supplies at far reduced prices for those whose insurance doesn't cover it. The difference in cost is phenomenal!

Surprise - I checked ebay.com but found that, as an example, Hollister 8331 was offered at $55.00. The same product at MedicalMega.com was $50.95, with shipping to the US being ~$7.00. MedicalMega ships to Canada, but be careful; it might be held up by Health Canada. Mine took 2 months, but I saved about $120 on a $176 US order.
And then there was someone who claimed $150 per box (10) - 8331 - but offered them
for free to anyone who could use them (Posted 9/6/2011);
obviously, it was $150 for 3 boxes, but still a very nice gesture.
There is one website that shows prices in either CDN or US $.
Prices almost double when you checkmark Canadian.
So make sure you compare before you buy.
In any case, it pays to shop around.
Ed

Try the below site. Penguins7


www.bestbuyostomy.com