This topic is about a user who faced issues with stoma cap compatibility and supplier frustrations. They ordered Assura stoma caps from Edgepark, expecting them to fit their Coloplast Sensura Mio Click Flip system, but found out they didn't fit. Here's what happened and some advice for others in similar situations:

- The user discovered that the Assura stoma caps they ordered did not fit the Flip barrier, despite the catalog indicating compatibility. Edgepark initially refused a return or refund because the box was opened.

- After contacting Coloplast, the user learned that there are no stoma caps made for the Sensura Mio Click Flip system. Only switching to a one-piece appliance would allow for a cap.

- The user was left with 30 unusable caps and felt misled by the catalog. They considered changing suppliers, but insurance restrictions in New Jersey limited their options to just two distributors.

- On a third call to Edgepark, the user reached a helpful representative who credited the full cost of the caps and allowed them to keep the product. The user plans to donate the caps and learned the importance of confirming product compatibility directly with the manufacturer before ordering.

Here are some helpful insights and advice:

1. If you encounter issues, try escalating the matter within the supplier. Ask to speak with a supervisor or a dedicated account representative. Document any claims of compatibility with screenshots and request compensation for any misleading information.

2. If the issue remains unresolved, consider changing suppliers. Some users have reported ongoing problems with Edgepark, such as shipping errors and billing issues, which were resolved by switching distributors. However, be mindful of any insurance network limitations that might affect your options.