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Jun 16, 2015

Embarrassing customs encounter with colostomy bag - seeking advice

Traveling with a colostomy can sometimes present unique challenges, especially when going through airport security. One traveler shared a difficult experience where a customs officer requested the removal of their pouch for inspection, which was both embarrassing and confidence-shattering. This situation led to a discussion about how others have handled similar issues. Here are some helpful tips and advice for navigating airport security with a colostomy:

- Inform the security officer right away that you have an ostomy and are carrying related supplies like scissors or adhesive remover spray. Most officers will then offer a hand-swab or pat-down instead of a visual inspection.

- Remember, you have the right to refuse the removal of your pouch. You can ask for:
1. A supervisor to assist.
2. Screening by an airport medical practitioner.
3. An alternate screening method, such as a pat-down, if you prefer to avoid the full-body X-ray.

- If you encounter issues, consider filing a formal complaint with:
1. TSA or the customs authority of the country you are in.
2. UOAA Advocacy (United Ostomy Associations of America).
3. Include the agent's name and badge number if possible.

- Carry travel documentation that can help, such as:
1. A UOAA “I have an Ostomy” card, which is available for free download on UOAA.org.
2. A travel certificate from C&M Ostomy Supply, available in five languages.
3. A Disability Rights UK card or Amcare card if you are in the UK.
4. A letter or doctor’s note explaining your medical appliance.

- Here are some practical screening tips from experienced travelers with ostomies:
1. Empty your pouch just before going through security; a flat, empty bag is less likely to trigger additional checks.
2. Expect, at most, a brief pat-down, hand swipe, and explosive-residue test.
3. Clear pouches can make the device more obvious to agents and sometimes reduce questioning.
4. Keep all ostomy supplies in your hand luggage; liquids are allowed under the medical-exceptions rule when declared.
5. If selected for the scanner again, you can decline and request alternate screening.

- If you encounter ignorance or disrespect:
1. Calmly explain what the appliance is.
2. Reiterate that removal is medically inappropriate.
3. Consider publicizing the incident or seeking legal redress; some have received apologies or compensation for lesser infringements.

- Take heart in knowing that many travelers with ostomies report having no issues while traveling across the U.S., Canada, Mexico, Europe, Asia, Australia, and Africa. The incident described is rare and should not discourage future travel.
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