This topic is about finding alternatives to Securicare UK for ostomy supplies after experiencing poor customer service. The original poster had issues with repeated ordering errors and slow responses from Securicare. After a frustrating interaction with the customer-service manager, they were advised to look for another supplier. They are now seeking recommendations for reliable UK-based home-delivery services for ostomy supplies.

Here are some suggestions and insights shared by others:

1. Charter Healthcare
- Many people have had smooth experiences ordering by phone or through Charter’s website.
- There was a minor issue where a parcel was left on the doorstep, but this was attributed to the courier, not Charter.
- Charter supplies Coloplast products and is described as helpful, friendly, and fast.

2. Salts Healthcare / Salts Medilink
- Known for providing a more personal service with regional representatives.
- They offer to pre-cut pouches to size upon request.
- They have national coverage with a head office in Newcastle upon Tyne and are described as excellent and very helpful.

3. Fittleworth Medical
- Consistently reliable with on-time monthly deliveries and no reported service problems.

General insights:
- Switching suppliers is straightforward, and there are multiple reliable options available in the UK.
- Delivery issues can sometimes be due to third-party couriers rather than the dispensing company itself.