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Apr 21, 2022

Quality Control Issues with Hollister Pouches - Anyone Else Experiencing Defective Products?

Topic Explanation:
The discussion revolves around concerns regarding the quality control of Hollister pouches, a product used by ostomates. The original poster, Terry, has experienced multiple issues with leaks in their Hollister pouches, both from the vent and near the bottom of the pouch. Despite Hollister's responsive customer service in replacing the defective items, Terry raises concerns about the overall declining quality of consumer products and emphasizes the importance of reporting such defects to maintain quality standards.

Extracted Advice and Helpful Insights:
1. Reporting Defective Batches: Multiple users have experienced similar issues with leaks and have found it helpful to report these defects to the supplier or directly to Hollister. It's important to provide the lot number when reporting, as companies track these to monitor and address quality issues.

2. Observations on Product Changes:
- Some users noted that the adhesive quality seems to have decreased, requiring additional products like skin tac wipes to ensure the pouches stick properly.
- Changes in the type of plastic used in the pouches have been observed, with some users noting that newer plastics are softer and less transparent, which might correlate with the onset of leaking issues.

3. Adaptations and Workarounds:
- Using additional tape around the edges of the pouch or over the vent has been a temporary fix for some users to manage leaks.
- Switching from flat to convex bags was initially successful for one user, though issues arose with the new monthly supply indicating inconsistency in product quality.

4. General Feedback on Hollister:
- Despite some users experiencing recurring quality issues, the general consensus is that Hollister provides responsive customer service.
- Concerns were raised about potential changes in product design, such as the shift from manual clips to roll-up closures, which may not suit all users due to practicality and reliability concerns.

5. Importance of Vigilance:
- Users emphasize the importance of being proactive in reporting issues to ensure that quality control is maintained. This is crucial not just for personal convenience but for the reliability and safety of the products on which ostomates depend daily.
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