Topic Explanation:
The initial post shares a positive experience with Hollister's customer service. The user had issues with their pouches leaking through the vent and contacted Hollister about it. After reporting the problem, Hollister sent replacements and later, without being asked, sent a whole new box of pouches.

Advice and Insights:
- Providing feedback and reporting issues to the manufacturer can lead to positive outcomes.
- It's worth putting in requests for specific product features, as manufacturers may consider them for future products.
- Giving feedback and making requests for improvements is important for manufacturers to understand customer needs.
- In some cases, contacting the manufacturer directly can lead to better results than dealing with retailers.
- The availability of free samples and shipping policies may vary by region, but it's generally not a major inconvenience.