Reply to Beth22
That's really eye opening to say the least. I try samples from the big three and they call me day and night asking if I want more. You're a real customer and they won't help you out. That's just wrong, no matter how you look at it. I'd say you might want to look into insurance from someone else, but that's not really the issue. Customer service is. I don't know if Colo has a Facebook page, but if so I'd leave then a nice description of what went down and how they failed you as a customer. You'd at least be giving others who visit their page a heads-up for the future. And I find most companies are petrified of Social Media and the damage it can do to their reputation.........so you might find they'll bend over backwards to make it right, once the higher-ups in the company read what transpired. Not that that's any consolation now.....but still worth doing.
The reason I mention changing insurance is because different companies have different medical supply places in their networks. And working with a good supply company can make all the difference. I have Blue Cross Blue Shield Federal, which is pretty awesome. When I switched from Hollister to Sensura Mio a few months back I had to use a different supplier, because the one I was using didn't carry the specific Mio products I needed. So I picked one really close to where I live and they are the nicest folks ever. When I placed my first 90 day order I had a deductible that wasn't met, so I should have had to pay them $350 for my supplies. But I never got a bill. So I called and talked to the pharmacist. I said I wanted to pay my bill and it should be around $350. He looked up my account and said.......'yeah....but don't worry about it." I was like......really??? He said yeah, we make enough off what you ordered, so keep your money. And they did it the second time.........and I suspect they'll do it again this next time I order. And I'm sure if I called and said I need some bags or barriers to tide me over to my next order.......they'd be on my front step tomorrow. So there is something to be said for shopping around when it comes to suppliers in your Insurance Company's network.
Like Alex said, if you tell us what size things you need, I'm sure everyone can pitch in and get you those........or something close to it. That really goes for anyone on here that's in a jam.........could happen to any of us, so we need to stick together!! Cuz shit happens. (as if we don't know THAT already)!!