With the amount of people going through airport security worldwide..... Ostomies and other medical conditions are routinely encountered.
Always expect the unexpected.
July, 2013, we were on our way to an Alaskan cruise leaving out of Vancouver. LAX to SFO. Then onto Vancouver. We were taxing to our runway when Asiana Airlines Flight 214 crashed in front of us. Our plane stopped, engines shut down. We could see all the emergency vehicles driving around us.
Eventually we were brought back to a terminal. Captain came on the PA, told us what happened, and said "go to a service desk immediately."
Turns out few in the airport, at that time, knew what happened... it wasn't announced yet.
My wife ran to a United desk. And we spent 4 hours attempting to get a flight. The line behind us was REAL long. After arguing with a service representative for an hour, I took over and my wife walked down the line looking for other passengers with cruise ship luggage tags. Found 2 couples and brought them to the service desk. Now with 6 people arguing... we had more leverage.
By now, cruise ship was long gone. Our plan was to get ahead of the ship and meet it at a port stop.
Finally, we were booked on 2 flights to Seattle, leaving near midnight. Didn't get boarding passes yet. Had to get them an hour before takeoff. It was now 3:00pm.
Crash damaged the main runway. Only a smaller runway remained in service, 727 & 737 planes only. So ALOT of cancelled flights. Area around the airport was locked down, because of the possibility the crash was caused by a terrorist attack.
Our checked luggage was still on the plane. It would be taken off later after being inspected. But we couldn't go get it. Once we left the secure departure area... we couldn't get back in.
Everyone in the airport was upset. Imagine... all flights cancelled... all day. Cell phones ran out of power. People were walking around with charger cords searching for a power outlet. This was before airports installed charging areas. We met a few people who witnessed the crash... they were traumatized.
The airlines handed out hotel vouchers. But... we couldn't leave the airport due to the security lockdown.
At 10:00pm, we started looking for a United service desk that was open, to get boarding passes. Everything was closed. At 10:30, I spied a guy at a service desk, hunched down behind a computer monitor. We ran over. He refused to issue a boarding pass. My wife SCREAMED at him. Clearly shaken... he printed out 6 boarding passes for us. One flight out had been cancelled.... only one remained. We turned to leave.. and hoards of folks were running toward us. Service rep shut off his computer... and ran off. Crazy. We hot-footed it out of there.
At the gate, a huge crowd of extremely pissed off travelers trying to get on... but lacked a boarding pass. Security was everywhere. We got onboard, and crossed our fingers.
After landing in Seattle. We slept in the terminal. Then tried to find a flight to Juneau. My wife found a 727 leaving soon...with 6 seats left! We called Princess, our cruise line, for help. They got all of us booked!
We landed in Juneau on a nice, sunny day. Booked a hotel, had a great salmon dinner. Next morning the Diamond Princess arrived.
Cruise ship personnel knew we were there to meet the ship, and had everything ready.
Only thing missing.. our luggage. We had our carry on only. This was a cruise/land tour, about 11 days. We visited a Walmart, and bought clothes and suitcases.
Cruise line refunded us for the 2 days we missed. Very nice of them.... our being late wasn't their fault. Also lent us formal clothes at no charge. Princess is the best for Alaska cruising.
Last day of the cruise.... our luggage showed up. There were all kinds of tags on them. Our luggage had went to Vancouver. Back to SFO. Then to LAX. Back to Ketchikan, then Anchorage, then back to Whittier, where we boarded our bubbletop train to Danali. Now we had too much luggage. Had to give away most everything we bought at Walmart.
We had expensive travel insurance. I filed a claim for trip interruption, hotel charges, clothes, and replacement stuff we bought. Insurance said: "Since you didn't make it to Vancouver and board the ship... your trip never started. Thus, was not interrupted." Hotel chages were denied as well. For the Walmart purchases: We had to itemize every individual item, its cost, and who it was purchased for. This took weeks to decider the Walmart receipts. Then insurance wanted a letter from United airlines management why our flight was cancelled. HELLO! The San Francisco plane crash was news all over the world. Insurance didn't care. Took us quite a while to get an official cancelation letter. After a year... we were reimbursed about $200.
Lesson learned. Expect the unexpected. Don't count on Insurance. Our group of 3 couples had different insurance. One couple had none. Another couple bought cruise ship offered insurance. I had purchased insurance on my own through a top rated carrier. None of it made a difference. Cruise line paid our flights to Seattle and Juneau. Hotel we paid ourselves.